returns & Exchanges
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What is your return policy?
We accept returns within 14 days of purchase. Items must be in their original condition and unused
Do I pay for return shipping?
Yes, the cost of return shipping is typically the responsibility of the customer.
What should I do if I have further questions about returns and exchanges?
If you have additional questions, please contact our Customer Service team via email. We are here to help!
Shipping & Order tracking
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What are your shipping times?
Our standard shipping times are 3-7 working days from the date of purchase for UK orders.
Please allow extra time if you are ordering from outside of the UK.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on our carrier’s website or our track your order site which can be found on the menu to monitor your shipment.
sizing chart information
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Where can I find the sizing chart for your Tatreez dresses?
Our sizing chart is available alongside the product pictures on each dress's product page. Simply scroll through the images to view the chart.
Are your sizes based on US, UK, or another sizing system?
Our size charts are based on UK sizing